SMART Programs Training Requirements

SellSafe certification is mandatory for the following full- and part-time staff:

• Licensed premises owners who are responsible for directly managing a retail cannabis store;
• Licensed premises managers, supervisors, retailers, and cashiers;
• Security staff (directly employed or contracted by the licensee); and
• Direct supervisors of employees of a company contracted to provide security.

Managers, supervisors and all employees of a cannabis representative involved in the marketing, promotion and sales of a cannabis supplier's products.

ProServe certification is mandatory for the following full- and part-time workers at Class A, B, D, E, F, Duty-Free licensed premises and where liquor is provided under the authority of a Special Events Public Resale – Commercial licence:

• Licensed premises owners who are responsible for directly managing a licensed premises;
• Managers, supervisors, retailers, bartenders, servers, greeters, hosts and delivery service drivers;
• Drink ticket sellers;
• Security staff (directly employed or contracted by the licensee); and,
• Owners and managers of a company contracted to provide security

Positions where liquor is provided under the authority of a Special Event Public Resale - Community licence:

• The licensee and designate(s); and
• A minimum of 25% of all bartenders/servers on-site

Full- and part-time liquor agents:

• Persons registered with AGLC as a liquor agency and their employees, or a third-party agent acting on their behalf, whose duties include the sampling of liquor products.

ProTect certification is mandatory for full- and part-time industry workers at a Class A Minors Prohibited premises and at a Commercial Public Resale Special Event in the following positions:

• All individuals who manage or supervise security staff;
• Security staff (directly employed or contracted by the licensee
• Owners and managers of a company contracted to provide security.

Reel Facts certification is mandatory for the following full- and part-time staff at premises where there are VLTs:

• Owners, managers and supervisors; and
• All staff working at a liquor licensed premises having any involvement with patrons using VLTs.

Reel Facts certification is not required for registered gaming workers employed in casino facilities or racing entertainment centres with a Deal Us In Phase One certificate.

Full- and part-time registered gaming workers at casinos and racing entertainment centres require Deal Us In Phase One certification:

• Casino, REC and games managers
• Casino Facility Licensee representatives
• Pit supervisors, pit bosses, dealers
• Directors and managers of security, security guards, surveillance managers and Monitor Room personnel
• Slot managers, supervisors and operators (slot attendants, slot cashiers and slot change and slot cash room attendants)
• Cash cage and Count Room advisors

The following full- and part-time registered gaming workers at casinos and racing entertainment centres also require Deal Us In Phase Two certification:

• Casino and REC managers and supervisors
• Security staff

Full- and part-time registered gaming workers in a licensed facility:

• Hall and games managers, hall advisors and independent hall advisors
• Assistant hall managers and advisors
• Pull-ticket managers and sellers
• Callers, sellers/checkers
• Security guards
• Cashiers
• Bingo co-ordinators