SMART Programs Training Requirements

You may need more than one SMART Programs certificate for the work you do. Click on the logo to register for your program.

SMART Program Who needs this certification?

SellSafe certification is mandatory for the following full- and part-time staff:

  • Licensed premises owners who are responsible for directly managing a retail cannabis store;
  • Licensed premises managers, supervisors, retailers, and cashiers;
  • Security staff (directly employed or contracted by the licensee); and
  • Direct supervisors of employees of a company contracted to provide security.

Managers, supervisors and all employees of a cannabis representative involved in the marketing, promotion and sales of a cannabis supplier's products.

ProServe certification is mandatory for the following full- and part-time workers at Class A, B, D, E, F, Duty-Free licensed premises and where liquor is provided under the authority of a Special Events Public Resale – Commercial licence:

  • Licensed premises owners who are responsible for directly managing a licensed premises;
  • Managers, supervisors, retailers, bartenders, servers, greeters, hosts and delivery service drivers;
  • Drink ticket sellers;
  • Security staff (directly employed or contracted by the licensee); and,
  • Owners and managers of a company contracted to provide security

Positions where liquor is provided under the authority of a Special Event Public Resale - Community licence:

  • The licensee and designate(s); and
  • A minimum of 25% of all bartenders/servers on-site

Full- and part-time liquor agents:

  • Persons registered with AGLC as a liquor agency and their employees, or a third-party agent acting on their behalf, whose duties include the sampling of liquor products.

ProTect certification is mandatory for full- and part-time industry workers at a Class A Minors Prohibited premises and at a Commercial Public Resale Special Event in the following positions:

  • All individuals who manage or supervise security staff;
  • Security staff (directly employed or contracted by the licensee
  • Owners and managers of a company contracted to provide security.

Reel Facts certification is mandatory for the following full- and part-time staff at premises where there are VLTs:

  • Owners, managers and supervisors; and
  • All staff working at a liquor licensed premises having any involvement with patrons using VLTs.

Reel Facts certification is not required for registered gaming workers employed in casino facilities or racing entertainment centres with a Deal Us In Phase One certificate.

Full- and part-time registered gaming workers at casinos and racing entertainment centres require Deal Us In Phase One certification:

  • Casino, REC and games managers
  • Casino Facility Licensee representatives
  • Pit supervisors, pit bosses, dealers
  • Directors and managers of security, security guards, surveillance managers and Monitor Room personnel
  • Slot managers, supervisors and operators (slot attendants, slot cashiers and slot change and slot cash room attendants)
  • Cash cage and Count Room advisors

The following full- and part-time registered gaming workers at casinos and racing entertainment centres also require Deal Us In Phase Two certification:

  • Casino and REC managers and supervisors
  • Security staff

Full- and part-time registered gaming workers in a licensed facility:

  • Hall and games managers, hall advisors and independent hall advisors
  • Assistant hall managers and advisors
  • Pull-ticket managers and sellers
  • Callers, sellers/checkers
  • Security guards
  • Cashiers
  • Bingo co-ordinators

* Licensees are responsible for ensuring staff are certified and that they maintain their certification.
** Licensees with non-certified workers may be issued a warning, fine, licence suspension or licence termination.